Santam poor service ethics!!!!!!

3rd party client from your client - MR delivery. Your client broke the law and disobeyed traffic laws with complete negligence and drove into me !! There is R24000 worth of damages on my Car. After almost two months of communication of emails, in Which I was told an accessor is allocated to come out. Then am told I must wait another two months for a answer of vaulation???? A total of 4 months ? Ridiculous service ethics. Pulling me because yourl don't want to pay. My Claim No. ***/INT01-15313. Please can this matter be escalated.