Santam poor service

On 3rd December 2021 I have lodge a claim on behalf of my mother, as she is a pensioner and do not have access to emails. On 8th December 2021 I resend all documentation as I was informed that all documentation was not received. On the 13th December 2021 after following up again I was informed all documentation was now received. Again no feedback was received regarding the claim. Follow up was send again on 11th January 2022 and again on 3rd February 2022. The only feedback I received regarding this claim was on 14th December 2021 to confirm an assessor was appointed and the reports take about 10 working days to be available. In my email dated 3rd February 2022 I even stipulated that should no feedback be received today I will have no other option as to take this up with the Ombudsman. Still up to now there was absolutely no feedback, any attempt to contact me telephonically. You are unable to contact them telephonically at all as there is no answer on the few numbers listed. Emails can be send and you keep on receiving automated messages to inform you they have received your email but no person bothers to make contact with you. The sad reality is that it seems that a big company like Santam could not care anymore for service. I would love if any representative of Santam reads my review, because then maybe they will bother to give me the time of day.