SANTAM - POOR service

Poor communication and no feed back. First called SANTAM on 4 September at 08:57, and no response. I had to call them again on Monday at 14:33 and he/she promise to call me back at 15:00. No response and I call them again at 16:50. Santam called me back at 17:00. I don't want to go in to all the excuses. The technician called me back to make an arrangement to come out between 14:00 - 14:15. He kept his promise. They called this SERVICE. Excuses like, we are working from home due to Covid, miss-understanding, poor communication, etc.