Santam Poor service and advice

<p>My car was legally parked in a driveway when a car drove into it. She had vehicle insurance. When I contacted Santam, the agent told me to repair the car first and then provide them with the 3 rd party insurance details. The advice by Santam was incorrect: I lost my no claim history and just received letter of increases of copayments. I phoned Santam multiple times, poor service being sent from pillar to post, they lost details. All of this when I have been a client for 10 years</p>