SANTAM poor service

I reported my vehicle as ****** in Feb 2023 to SAPS and SANTAM because it was no longer in the parking bay of the complex where it was parked. I supp**** all the required information requested to process my claim. I was instructed to deregister the vehicle but was unable to do it because whoever stole it had managed to register it onto another person's name without my involvement or consent. It was obviously done *******ly and should be investigated by SAPS. SANTAM has refused to settle my claim for a year now despite me referring the matter to the Ombudsman for short term insurance. It takes weeks to get any response on e-mails. They came up with feeble excuses which I pointed out to be unfounded. The latest response was that my claim will not be processed unless I confront the "new owners" to explain how they managed to obtain the vehicle and that I must provide proof that the vehicle was ******. How absurd!