Santam = Poor service

<p>We submitted a third party claim against a Santam client. Santam advised us to get all the relevant documents and forward it to them. On 10 August 2016, Itumeleng from Santam confirmed that they did receive the claim and it was send to the digital assessor and this normally takes about ten days. We have not heard anything from Santam about the claim and if we enquire about the claim all that we get is an email forwarded to another Santam person asking how far the claim is. This person's name is Lokash and we have tried to get hold of him on the supp**** numbers but the phone only rings or are busy.</p> <p>The other driver admitted guild, so I cannot see why there is a delay.</p> <p>Claim number: 178 751 441</p>