Santam poor customer care slow administration of claim

I was hit (third party in the wrong)and my car declared a write off. SANTAM has really been slow on finalizing by settlement its a month later courtesy car is being demanded yet I have not received my settlement let alone my excess. I am literally tired of calling and running after the consultants who seem unsure how to handle my claim. I am disappointed in SANTAM for not taking accountability for my claim taking so long to finalize and running around after people who are either on tea, went home early or are on training Some of them you can see you are copied on their emails to revert back to you but no response.