Santam Please pay my claim

We experienced power outage in our area for 2 and half days. I contacted my Insurance provider Santam wanting to claim as I am covered for fridge contents under my Household Insurance and the food in our fridge was really affected by this outage. I was send an email with a list of the things to provide. These are what they need 1. Proof of outage from City power - If they really need proof I think they can check on Twitter handle for City power or even check and access the information themselves. 2. List of food items and pictures of the spoiled goods. 3. Quotation for the food - I went to my local Spar and was told they have never heard of a quote for food stuff. They even laughed and said they have never heard of such. Fuel time and money wasted trying to get a quote. The foods where bought from different retail shops etc, meat, fruits and veggies. I dont buy from. 1 retail shop. There is also a forth item which I will check on their email and will come back to disclose. I was also give a deadline to provide these.

All these were not mentioned when I took cover. I moved from another service provider as I was sold dreams by Santam and they said they are nothing like this other service provider. You can only know the true colours about an Insurer when its time to claim.