MA
MOEGAMAT A
1 reviews | Active since Mar 2010
07 Apr 2020, 16:27
SANTAM PATHETIC SERVICE ON INSURANCE CLAIMS
CAN SOMEONE ASK FIONA HUGHES WHOSE MAILBOX IS LIKE A BLACK HOLE TO PLEASE CONTACT ME!!! NAZEEM JACOBS HAS AN OUT OF OFFICE REFERRING EVERYTHING TO HER. SHE SEEMS TO BE IN E-MAIL QUARANTINE! YOUR SERVICE IS PATHETIC!!!
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Replies (3)MA
MOEGAMAT A's updateReviewer Update
08 Apr 2020, 11:50After 10 days this is what I've received: Good day Thank you for your email. Please note that we do have limited access and ask that you please be patient. “Due to the Nationwide lock-down, our switchboard will be non-operational from Friday 27th March 2020 – Thursday 16 April 2020 , we urge you to contact us via email. We are currently working remotely and thus have limited access, we therefore ask that you please be patient with our processes and responses.” Regards | Fiona Hughes |
| Claims Handler – Uninsured Liabilities
MY REPLY TO THIS:
While I can understand your request for me to be patient due to the current lockdown – one I’m painfully aware of as I am in the same situation – I’ve ensured that my entire department has a BAU plan that, as a minimum, responds by acknowledging incoming communication. It should not take 10 days of repeated follow-up mails, HeloPeter complaints and threats to the ombudsman to receive an acknowledgment of my communication. I have sent everything that is required and “please be patient” is not a good enough ETA on resolving this issue. Please provide a timeframe in which this case, ongoing since the incident happened on 20 February 2020 – ALMOST 2 MONTHS AGO – will be resolved.
| Claims Handler – Uninsured Liabilities
MY REPLY TO THIS:
While I can understand your request for me to be patient due to the current lockdown – one I’m painfully aware of as I am in the same situation – I’ve ensured that my entire department has a BAU plan that, as a minimum, responds by acknowledging incoming communication. It should not take 10 days of repeated follow-up mails, HeloPeter complaints and threats to the ombudsman to receive an acknowledgment of my communication. I have sent everything that is required and “please be patient” is not a good enough ETA on resolving this issue. Please provide a timeframe in which this case, ongoing since the incident happened on 20 February 2020 – ALMOST 2 MONTHS AGO – will be resolved.
MA
MOEGAMAT A's update08 Apr 2020, 11:50
Reviewer Update
After 10 days this is what I've received: Good day Thank you for your email. Please note that we do have limited access and ask that you please be patient. “Due to the Nationwide lock-down, our switchboard will be non-operational from Friday 27th March 2020 – Thursday 16 April 2020 , we urge you to contact us via email. We are currently working remotely and thus have limited access, we therefore ask that you please be patient with our processes and responses.” Regards | Fiona Hughes |
| Claims Handler – Uninsured Liabilities
MY REPLY TO THIS:
While I can understand your request for me to be patient due to the current lockdown – one I’m painfully aware of as I am in the same situation – I’ve ensured that my entire department has a BAU plan that, as a minimum, responds by acknowledging incoming communication. It should not take 10 days of repeated follow-up mails, HeloPeter complaints and threats to the ombudsman to receive an acknowledgment of my communication. I have sent everything that is required and “please be patient” is not a good enough ETA on resolving this issue. Please provide a timeframe in which this case, ongoing since the incident happened on 20 February 2020 – ALMOST 2 MONTHS AGO – will be resolved.
| Claims Handler – Uninsured Liabilities
MY REPLY TO THIS:
While I can understand your request for me to be patient due to the current lockdown – one I’m painfully aware of as I am in the same situation – I’ve ensured that my entire department has a BAU plan that, as a minimum, responds by acknowledging incoming communication. It should not take 10 days of repeated follow-up mails, HeloPeter complaints and threats to the ombudsman to receive an acknowledgment of my communication. I have sent everything that is required and “please be patient” is not a good enough ETA on resolving this issue. Please provide a timeframe in which this case, ongoing since the incident happened on 20 February 2020 – ALMOST 2 MONTHS AGO – will be resolved.
MA
MOEGAMAT A's updateReviewer Update
19 May 2020, 10:34GUESS WHAT!!! I'M STILL STRUGGLING WITH YOUR STALLING TACTICS AND STRUGGLING TO GET THE OMBUDSMAN DETAILS FROM FIONA! I'VE NOW BEEN TOLD PDF DOCUMENTS HAVE MIRACULOUSLY BEEN REMOVED AND I NEED TO RESEND. NOW MY CASE IS HANDED BACK TO NAZEEM JACOBS WHO PASSED ME TO FIONA HUGHES IN THE FIRST PLACE!!! THIS IS 3 MONTHS TO THE DAY THAT I STARTED STRUGGLING WITH YOU!!! STOP STALLING AND FIX MY VEHICLE!!! I AM A STUDENT AND I NEED MY CAR FIXED - YOUR CLIENT DROVE INTO ME AND I CAN'T EVEN TELL HIM THAT YOU ARE STALLING WHILE HE IS PAYING HIS PREMIUMS. HE PAYS WHILE YOU TRY TO GET OUT OF DOING WHAT HE PAYS YOU TO DO!!! HE FULLY ADMITTED THAT THE **** THAT FELL OFF HIS TRUCK ONTO MY FRONT OF MY CAR WAS HIS FAULT, NOT MINE!!!
MA
MOEGAMAT A's update19 May 2020, 10:34
Reviewer Update
GUESS WHAT!!! I'M STILL STRUGGLING WITH YOUR STALLING TACTICS AND STRUGGLING TO GET THE OMBUDSMAN DETAILS FROM FIONA! I'VE NOW BEEN TOLD PDF DOCUMENTS HAVE MIRACULOUSLY BEEN REMOVED AND I NEED TO RESEND. NOW MY CASE IS HANDED BACK TO NAZEEM JACOBS WHO PASSED ME TO FIONA HUGHES IN THE FIRST PLACE!!! THIS IS 3 MONTHS TO THE DAY THAT I STARTED STRUGGLING WITH YOU!!! STOP STALLING AND FIX MY VEHICLE!!! I AM A STUDENT AND I NEED MY CAR FIXED - YOUR CLIENT DROVE INTO ME AND I CAN'T EVEN TELL HIM THAT YOU ARE STALLING WHILE HE IS PAYING HIS PREMIUMS. HE PAYS WHILE YOU TRY TO GET OUT OF DOING WHAT HE PAYS YOU TO DO!!! HE FULLY ADMITTED THAT THE **** THAT FELL OFF HIS TRUCK ONTO MY FRONT OF MY CAR WAS HIS FAULT, NOT MINE!!!
MA
MOEGAMAT A's updateReviewer Update
19 May 2020, 10:40Stephan OIivier (Client care media manager) JUST SO YOU KNOW, YOUR "MANAGEMENT WITHIN YOUR LEGAL DEPARTMENT" DID NOT CONTACT ME! THEY DID NOT INTERVENE! THEY DID NOT CONTACT ME WITHIN 2 WORKING DAYS, THEY DID NOT CONTACT ME WITHIN THE MONTH AND TEN DAYS SINCE YOUR REPLY! THEY DID NOT GIVE A **** ABOUT THE "URGENCY YOU STRESSED" Santam's reply:
08 Apr 2020, 12:17
Good day,
Thank you again for your post above.
We have referred this matter to management within the legal department and have requested them to intervene and make contact with you.
Kindly allow two working days for feedback. We have stressed the urgency though and have requested them to make contact with you to discuss.
Thank you and kind regards
Stephan OIivier
Client care media manager
08 Apr 2020, 12:17
Good day,
Thank you again for your post above.
We have referred this matter to management within the legal department and have requested them to intervene and make contact with you.
Kindly allow two working days for feedback. We have stressed the urgency though and have requested them to make contact with you to discuss.
Thank you and kind regards
Stephan OIivier
Client care media manager
MA
MOEGAMAT A's update19 May 2020, 10:40
Reviewer Update
Stephan OIivier (Client care media manager) JUST SO YOU KNOW, YOUR "MANAGEMENT WITHIN YOUR LEGAL DEPARTMENT" DID NOT CONTACT ME! THEY DID NOT INTERVENE! THEY DID NOT CONTACT ME WITHIN 2 WORKING DAYS, THEY DID NOT CONTACT ME WITHIN THE MONTH AND TEN DAYS SINCE YOUR REPLY! THEY DID NOT GIVE A **** ABOUT THE "URGENCY YOU STRESSED" Santam's reply:
08 Apr 2020, 12:17
Good day,
Thank you again for your post above.
We have referred this matter to management within the legal department and have requested them to intervene and make contact with you.
Kindly allow two working days for feedback. We have stressed the urgency though and have requested them to make contact with you to discuss.
Thank you and kind regards
Stephan OIivier
Client care media manager
08 Apr 2020, 12:17
Good day,
Thank you again for your post above.
We have referred this matter to management within the legal department and have requested them to intervene and make contact with you.
Kindly allow two working days for feedback. We have stressed the urgency though and have requested them to make contact with you to discuss.
Thank you and kind regards
Stephan OIivier
Client care media manager