SANTAM - PATHETIC SERVICE

December of 2022 I had such a hardtime with Santam. Here we are again, December 2024. I made a claim the 14th of December 2024 for my fridge (a double door defy fridge/freezer). Today is the 20th of December 2024 3pm. I have been asking for a damage report as they have told me it's wear and tear they are waiting on the service provider (yet they can tell me it's wear and tear when I call) after asking for the damage report and complaining they told me they will escalate it, I have spoken to 15 different people since I had started the claim. Why is it so difficult to get a damage report from santam and their service providers? I am now sitting on a Friday once again waiting for someone to come relook at my fridge, while my food spoils just before Christmas. The most pathetic service!!!!