SANTAM - PATHETIC CUSTOMER SERVICE ; FIND ALTERNATE INSURER

<p>Have you ever stopped and asked yourself why Santam always advertises that they are the cheapest around?</p> <p>I have the answer, to that question, untrained, unqualified, rude, arrogant customer care agents and pathetic customer service.</p> <p>Allow me to substantiate, i am an existing client with Santam (fairly new client), after confirming insurance of my first vehicle i have requested a quote for my second vehicle on 29/06/2016, sent numerous emails to an agent by the name of Ashieq, tomorrow will be a month and i am still awating feedback.</p> <p>Exhausted of the to and fro , i called the call centre on Saturday 23/07/2016, i made contact with a gentleman by the name of Joseph. He was cheeky and had alot of atitude but i said nothing in an attempt to resolve my issues.</p> <p>He quoted me, i said i will go through the quotation and email should i have any questions before concluding insurance. I enquired about the turn around time, his response was 2 days and if i rep**** to the mail on saturday (23/07/2016) i will receive a response by monday (25/07/2016), tomorrow will be 7 days and still no feedback in the slightest.</p> <p>i am afraid to think of how difficult it wold be should i have a claim, therefore I will be cancelling my insurance with Santam, the worst service levels i have ever experienced.</p> <p>i took the time to write this review to advise people looking to insure their cars / home, do not be blinded by sales tactics and misguided adverti*****t, please, perhaps pay a little more every month and have a piece of mind than being insured with Santam.</p>