SANTAM OUDTSHOORN TREURIGE DIENS EN GEEN REAKSIE

I want to express my utmost disappointment, to think this is how older clients are treated, its a disgrace to say the least. My Uncle have been struggling to get his claim processed for the past 3, almost 4 weeks now. He checks in regularly at the broker's office, because he is vulnerable and desperate to have his pool pump fixed, the water have now turned green, and I suspect bigger damage have been caused while waiting for santam to assist with his claim. The water of the pool holds a serious health risk as he is 71, soon to be 72 in as it is adjacent to their bedroom windows and door. I spoke to santam's area manager for the region Terence Jacobus, who promised that he will forward the message to Ansa De Jager's boss and revert back to me to get the matter resolved as a matter of urgency. Another 24hours later and still no response whatsoever from santam, nor Ansa or Terence. I am furious to say the least, as this is just ridiculous to think a claim can be pending for so long. I DEMAND URGENT RESPONSE TO A SOLUTION FOR THIS MATTER!!!!!! I ALSO DEMAND A BREAKDOWN OF WHY HE'S PAYING MORE THAN R2000PM FOR THIS INSURANCE WHICH IS BEYOND PATHETIC. Ansa also got annoyed with him everytime he went to her office to follow up, so can you imagine the anxiety caused for a 71 year old who is not well?????