Santam not the Insurance they use to be

I have been a Santam client for over eight years. Recently, we relocated, and our belongings had to be placed in storage. When I called to update only the address on my policy, I specifically requested that all coverage remain unchanged, with the address being the only modification, effective from December 1, 2024.

However, I recently received a call from Santam informing me of yet another premium increase—despite having had no claims for over seven years. Additionally, I was told that my policy had been altered, with accidental cover removed (which was originally included before the address update). The consultant claimed that the policy could not remain the same and insisted on adding additional coverage.

My request was simple: keep my policy unchanged, except for the address update. Now, Santam wants to charge extra to reinstate coverage that was originally included but was removed without my consent.