Santam not "Good and Proper" more like "Bad and Confusing"

On June 14, 2023, I was involved in a car accident and promptly contacted my insurer, Santam, to initiate the claims process. They assigned an assessor and instructed me to visit their designated auto repair shop. Without delay, I visited the repair shop on the same day and obtained a quote, which was then sent to Santam as requested. Initially, I was assigned one assessor, but a few days later, a second assessor was added, and I sent all my photos to both assessors, despite being unsure why there were now two. This led to a total of four different assessors assigned to my claim, causing significant confusion.

Nearly two weeks later, I received an email from Santam requesting a quote, which I was given only seven days to provide. Concerned, I contacted the repair shop appointed by Santam, and they assured me that they had already sent the quote to Santam. Furthermore, they informed me that they had spoken directly with Santam and confirmed that the quote had been received.

Despite this confirmation, almost another week went by without any progress. Frustrated by the lack of updates, I reached out to Santam via email, seeking feedback. In response, I was assigned yet another assessor, who informed me that my claim was still in the processing stage.

I pay a substantial amount for insurance with the expectation of receiving "good" and "proper" service. However, based on my experience with this claim, I find it difficult to believe that the service I received was anything close to "good" or "proper." Instead, it has been characterized by incompetence, confusion, and an overall lack of satisfactory assistance.