MK
Mbongeni K
1 reviews | Active since May 2016
01 Jun 2023, 20:53
Santam not debiting for my insurance
Good day I trust you are doing great.
My insurance company for my car is not doing any justice for me and I have a personal issue with my previous bank I asked them to deduct month of may on new bank account as my old was hacked and funds cleared on it. They didn’t assist me now they are pushing an agenda which I don’t understand my details of my bank account are there resting at Santam if what make them not to debit I am not sure why.
I can’t afford a month without that money been deducted twice and I can’t be held accountable for their negligence as I closed my old account that was hacked.
Please assist for this to reach relevant authorities and department.
Kind regards
Mbongeni Cyprian Ketsekile
Helpful (0)
Replies (6)0
Replies (6)
Santam's replyOfficial
01 Jun 2023, 20:57Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply01 Jun 2023, 20:57
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's replyOfficial
02 Jun 2023, 07:37Good day,
Please provide us with your policy number so that we can assist herein?
Thank you and kind regards
Client care
Please provide us with your policy number so that we can assist herein?
Thank you and kind regards
Client care
Santam's reply02 Jun 2023, 07:37
Official
Good day,
Please provide us with your policy number so that we can assist herein?
Thank you and kind regards
Client care
Please provide us with your policy number so that we can assist herein?
Thank you and kind regards
Client care
MK
Mbongeni K's updateReviewer Update
02 Jun 2023, 09:27*** I don’t have the policy number as I don’t receive any newsletters or updates but only when it about increase
MK
Mbongeni K's update02 Jun 2023, 09:27
Reviewer Update
*** I don’t have the policy number as I don’t receive any newsletters or updates but only when it about increase
Santam's replyOfficial
02 Jun 2023, 09:52Thank you for the information above.
We will check and escalate this matter to the relevant department to provide urgent feedbackj.
We will revert once we have received their feedback.
Regards
Client care
We will check and escalate this matter to the relevant department to provide urgent feedbackj.
We will revert once we have received their feedback.
Regards
Client care
Santam's reply02 Jun 2023, 09:52
Official
Thank you for the information above.
We will check and escalate this matter to the relevant department to provide urgent feedbackj.
We will revert once we have received their feedback.
Regards
Client care
We will check and escalate this matter to the relevant department to provide urgent feedbackj.
We will revert once we have received their feedback.
Regards
Client care
MK
Mbongeni K's updateReviewer Update
02 Jun 2023, 12:29Please deduct May not twice month end of June
MK
Mbongeni K's update02 Jun 2023, 12:29
Reviewer Update
Please deduct May not twice month end of June
Santam's replyOfficial
06 Jun 2023, 10:33Good day sir,
Our office escalated the matter and received feedback that contact was made with you by our Direct team.
You were provided with Santam's banking details and we have received your email indicating you have made the deposit.
We await for the proof of payment so that the funds can be allocated accordingly against the policy.
Thank you and kind regards
Client care
Our office escalated the matter and received feedback that contact was made with you by our Direct team.
You were provided with Santam's banking details and we have received your email indicating you have made the deposit.
We await for the proof of payment so that the funds can be allocated accordingly against the policy.
Thank you and kind regards
Client care
Santam's reply06 Jun 2023, 10:33
Official
Good day sir,
Our office escalated the matter and received feedback that contact was made with you by our Direct team.
You were provided with Santam's banking details and we have received your email indicating you have made the deposit.
We await for the proof of payment so that the funds can be allocated accordingly against the policy.
Thank you and kind regards
Client care
Our office escalated the matter and received feedback that contact was made with you by our Direct team.
You were provided with Santam's banking details and we have received your email indicating you have made the deposit.
We await for the proof of payment so that the funds can be allocated accordingly against the policy.
Thank you and kind regards
Client care