Santam not all they portray to be!

My parents had been with Umhlanga Insurance Brokers for over 30 years. After the passing of my Father, I continued cover with them. They probably have paid two or three claims in that period. However after a claim for storm damage that was declined, I cancelled cover. I had logged insurance requests with reputable companies thereafter. I received a call from a Santam sales agent not long thereafter. She was brilliant and offered an exceptionally good quote compared to other insurers. I accepted and a day before the debit order could go off, I received a call from another agent to advise that Santam cannot offer cover due to excessive claims. I was upset and requested for them to advise on what those claims were. They refused to provide their findings which I think was completely unacceptable for what I would have thought was a "reputable" company. Such a shame when they chase higher premiums instead of doing good for all their clients.