LP
Lesego P
1 reviews | Active since Sept 2018
20 Jun 2024, 15:33
Santam non responsive
I don’t know how else I need to reach out to your team when you will call me regarding my policy
Helpful (0)
Replies (11)0
Replies (11)
Santam's replyOfficial
20 Jun 2024, 15:37Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Best regards,
Santam's reply20 Jun 2024, 15:37
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Best regards,
Santam's replyOfficial
20 Jun 2024, 15:39Good day,
Please provide us with your policy number?
Thank you
Regards
Client care
Please provide us with your policy number?
Thank you
Regards
Client care
Best regards,
Santam's reply20 Jun 2024, 15:39
Official
Good day,
Please provide us with your policy number?
Thank you
Regards
Client care
Please provide us with your policy number?
Thank you
Regards
Client care
Best regards,
LP
Lesego P's updateReviewer Update
20 Jun 2024, 17:23***
LP
Lesego P's update20 Jun 2024, 17:23
Reviewer Update
***
Santam's replyOfficial
21 Jun 2024, 06:33thank you
Best regards,
Santam's reply21 Jun 2024, 06:33
Official
thank you
Best regards,
LP
Lesego P's updateReviewer Update
21 Jun 2024, 12:03I do not ****ing understand for the life of me who trains up your consultants together with their team leads that are also useless!!!! I can’t be hopping between a consultant and a lead that cannot make any sense and is basically saying I must incur the cost for something you failing to do!
Cancel my ****en policy now!!!!!
Cancel my ****en policy now!!!!!
LP
Lesego P's update21 Jun 2024, 12:03
Reviewer Update
I do not ****ing understand for the life of me who trains up your consultants together with their team leads that are also useless!!!! I can’t be hopping between a consultant and a lead that cannot make any sense and is basically saying I must incur the cost for something you failing to do!
Cancel my ****en policy now!!!!!
Cancel my ****en policy now!!!!!
Santam's replyOfficial
08 Jul 2024, 14:07Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Best regards,
Santam's reply08 Jul 2024, 14:07
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Best regards,
LP
Lesego P's updateReviewer Update
08 Jul 2024, 14:212 weeks later?
LP
Lesego P's update08 Jul 2024, 14:21
Reviewer Update
2 weeks later?
Santam's replyOfficial
08 Jul 2024, 14:32Good day,
Kindly see feedback below from Santam Direct after they had been in contact with you on 24 June 2024:
24 Jun 2024 04:58 PM
Cancellation/Complaint = Retained
called client he was happy to stay, I will send him our banking details, but I explained the reason why we are not allowed to send it. But I also explained that he should first try via app details, and he said OK. I will follow up with him on Friday for the details and will forward the details through to accounts to update info
You may liaise directly with them on number ***.
Regards
Client care
Kindly see feedback below from Santam Direct after they had been in contact with you on 24 June 2024:
24 Jun 2024 04:58 PM
Cancellation/Complaint = Retained
called client he was happy to stay, I will send him our banking details, but I explained the reason why we are not allowed to send it. But I also explained that he should first try via app details, and he said OK. I will follow up with him on Friday for the details and will forward the details through to accounts to update info
You may liaise directly with them on number ***.
Regards
Client care
Best regards,
Santam's reply08 Jul 2024, 14:32
Official
Good day,
Kindly see feedback below from Santam Direct after they had been in contact with you on 24 June 2024:
24 Jun 2024 04:58 PM
Cancellation/Complaint = Retained
called client he was happy to stay, I will send him our banking details, but I explained the reason why we are not allowed to send it. But I also explained that he should first try via app details, and he said OK. I will follow up with him on Friday for the details and will forward the details through to accounts to update info
You may liaise directly with them on number ***.
Regards
Client care
Kindly see feedback below from Santam Direct after they had been in contact with you on 24 June 2024:
24 Jun 2024 04:58 PM
Cancellation/Complaint = Retained
called client he was happy to stay, I will send him our banking details, but I explained the reason why we are not allowed to send it. But I also explained that he should first try via app details, and he said OK. I will follow up with him on Friday for the details and will forward the details through to accounts to update info
You may liaise directly with them on number ***.
Regards
Client care
Best regards,
LP
Lesego P's updateReviewer Update
08 Jul 2024, 15:36That person said he will call me in the new week, go to your telephone records and check
LP
Lesego P's update08 Jul 2024, 15:36
Reviewer Update
That person said he will call me in the new week, go to your telephone records and check
LP
Lesego P's updateReviewer Update
08 Jul 2024, 15:37All I wanted was to change my banking details not this long story you are telling me
LP
Lesego P's update08 Jul 2024, 15:37
Reviewer Update
All I wanted was to change my banking details not this long story you are telling me
Santam's replyOfficial
08 Jul 2024, 15:48Good day,
We will request urgent contact is made with you to assist.
Apologies for the frustration caused herein.
Regards
Client care
We will request urgent contact is made with you to assist.
Apologies for the frustration caused herein.
Regards
Client care
Best regards,
Santam's reply08 Jul 2024, 15:48
Official
Good day,
We will request urgent contact is made with you to assist.
Apologies for the frustration caused herein.
Regards
Client care
We will request urgent contact is made with you to assist.
Apologies for the frustration caused herein.
Regards
Client care
Best regards,