SANTAM NO SHOW SERVICE

I have had an outstanding claim submitted to Santam under my buildings cover on my policy at my residence concerning damage to my main sewer which was submitted towards the end of April 2020 during the height of the covid 19 pandemic. Needless to say this has resulted in untold unpleasantness from a hygiene and stress point of view, yet I am still waiting for resolution from SANTAM almost 3 months later????