SANTAM: NO SERVICE TO THEIR CUSTOMERS FOR BROKEN GARAGE DOORS !!!

I have lodged a claim for my garage door which had the an issue with the cables snapped and rollers therefore also broke, shortly after I had left my home and closed the garage door. The door is now a security and a safety hazard in my home. I was alerted by the neighbor and I immediately came back and called Santam for assistance and to process my claim

I was told by consultant Felicia that my claim was not part of an extended cover. I asked what was extended cover to which she responded there was no extended cover offered???? How does this make sense? This is just an EXCUSE not to help me SANTAM

My home is now not secure as the garage serves as an entrance to my home.

Looks like my insurance company is just trying to get out of the claim - how am I not covered for this? i Have a comprehsive insurance cover and included in it is Building cover, includes fitting and fixtures.

Disappointed Client