Santam No Service

Santam has been my insurer for many years. More than a month ago someone bumped into my car and after various phone calls and emails I have still not received proper feedback as to what I am supposed to do to get my car fixed. Proper feedback referring to them saying they will call me back with details and not receiving any call and after further emails from myself to them they emailed a week ago and said they would phone with feedback but I am still waiting. This is the worst service I have ever received from Santam.