Santam no communication poor service

Item: Santam
Rating: 1
Author: Zolela J

I would like to lodge a complain on Santam.

I have lodged a burglary claim the past two weeks. They sent an Assessor he came and assessed and said I will hear from him after 4days and that was last week Tuesday.

Today it is another Wednesday, day 7 and still no response or any form of communication from the assessor nor SANTAM at large.

I called last night and I was told the "assessor" has not yet sent the report for the process to proceed to the next stage.

Please advise, what can one do in such a situation?

Helpful (0)

Replies (2)

Santam's replyOfficial

09 Mar 2022, 06:27

Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care

Santam's reply09 Mar 2022, 06:27

Official

Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care

Zolela J's updateReviewer Update

09 Mar 2022, 08:56

I am still waiting on someone to contact me.

Zolela J's update09 Mar 2022, 08:56

Reviewer Update

I am still waiting on someone to contact me.