JD
Johan D
1 reviews | Active since Feb 2022
23 Feb 2022, 06:19
Santam NO COMMITMENT
No help or service from Santam. Tomorrow will be a week since lightning struck my tv. No communication from them. Even after receiving a sms saying I will be contacted yesterday.
Helpful (0)
Replies (7)0
Replies (7)
Santam's replyOfficial
23 Feb 2022, 06:41Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Best regards,
Santam's reply23 Feb 2022, 06:41
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Best regards,
Santam's replyOfficial
23 Feb 2022, 07:33Good morning Johan,
We are really sorry to hear and we really do apologise for the lack of feedback and communication on your claim.
We have escalated this to claims management and requested urgent contact with you to discuss and resolve.
Kind regards
Stephan Olivier
Client care media manager
We are really sorry to hear and we really do apologise for the lack of feedback and communication on your claim.
We have escalated this to claims management and requested urgent contact with you to discuss and resolve.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
Santam's reply23 Feb 2022, 07:33
Official
Good morning Johan,
We are really sorry to hear and we really do apologise for the lack of feedback and communication on your claim.
We have escalated this to claims management and requested urgent contact with you to discuss and resolve.
Kind regards
Stephan Olivier
Client care media manager
We are really sorry to hear and we really do apologise for the lack of feedback and communication on your claim.
We have escalated this to claims management and requested urgent contact with you to discuss and resolve.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
JD
Johan D's updateReviewer Update
23 Feb 2022, 07:41Thank you, I will respond again with outcome and satisfaction of experience.
JD
Johan D's update23 Feb 2022, 07:41
Reviewer Update
Thank you, I will respond again with outcome and satisfaction of experience.
Santam's replyOfficial
23 Feb 2022, 08:03Good day Johan,
Thank you.
Kind regards
Stephan Olivier
Client care media manager
Thank you.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
Santam's reply23 Feb 2022, 08:03
Official
Good day Johan,
Thank you.
Kind regards
Stephan Olivier
Client care media manager
Thank you.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
Santam's replyOfficial
23 Feb 2022, 12:24Good afternoon Johan,
I just received confirmation that contact was made with you and the claim had been settled.
Cash settlement to be made to you and the salvage to be collected by our salvage dealer.
Again I do apologise for any inconvenience and delays caused herein.
Kind regards
Stephan Olivier
Client care media manager
I just received confirmation that contact was made with you and the claim had been settled.
Cash settlement to be made to you and the salvage to be collected by our salvage dealer.
Again I do apologise for any inconvenience and delays caused herein.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
Santam's reply23 Feb 2022, 12:24
Official
Good afternoon Johan,
I just received confirmation that contact was made with you and the claim had been settled.
Cash settlement to be made to you and the salvage to be collected by our salvage dealer.
Again I do apologise for any inconvenience and delays caused herein.
Kind regards
Stephan Olivier
Client care media manager
I just received confirmation that contact was made with you and the claim had been settled.
Cash settlement to be made to you and the salvage to be collected by our salvage dealer.
Again I do apologise for any inconvenience and delays caused herein.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
JD
Johan D's updateReviewer Update
24 Feb 2022, 17:56Received confirmation of claim payment today. Tx for your help.
JD
Johan D's update24 Feb 2022, 17:56
Reviewer Update
Received confirmation of claim payment today. Tx for your help.
Santam's replyOfficial
25 Feb 2022, 06:58Good morning,
That is wonderful to hear.
It is only a pleasure.
Kind regards
Stephan Olivier
Client care media manager
That is wonderful to hear.
It is only a pleasure.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
Santam's reply25 Feb 2022, 06:58
Official
Good morning,
That is wonderful to hear.
It is only a pleasure.
Kind regards
Stephan Olivier
Client care media manager
That is wonderful to hear.
It is only a pleasure.
Kind regards
Stephan Olivier
Client care media manager
Best regards,