Santam no better than a bad plumber

How long does it take to fix a water leak. For Santam clearly months... Yes, they are at the mercy of their "smart plumbers" (contradiction in terms), but the buck (losses) stops with them. Your plumber stopped the leak today only but left us with no water to half the house. Now her can't come tomorrow since he has other work to do. Would it ok to finish the job myself and send you the bill? Time to move short term insurance companies. Qpg my broker doesn't even return my emails. Nice! Shopping around....