SANTAM NIGHTMARE

I am extremely dissapointe at the level of disregard that I have been treated with by Santam and it 's service provider.

On the 15/01/2019 I was involved in an accident and as per the claims process set by Santam I lodged a claim on the very same day of the incident. All things ran smoothly in the process and my claim was processed and approved. I lodged the claim and diligently awaited further instruction from the my insurer as to when the vehicle would be collected for repairs and which car rental service provider I would be directed to collect my courtesy vehicle. Now despite the claim having been approved In the same week as the it was lodged I waited 10 days for all of this to be done and effectively the vehicle was collected on the 25/01/2019 and the communication to collect the courtesy vehicle was sent on the 24/01/2019 to collect the day after. Now this I dismissed as operational challenges that my Insurer might have had and was relieved that my car would finally be repaired and I would not be inconvenienced in any way as I would have the use of the courtesy vehicle. Now what was communicated as the completion date of my vehicle was the 25/02/2019 which would coincide with the 30 days courtesy car benefit underwritten in my policy. To my dismay on the 25/02/2019 I drove to the insurer appointed service provider VIP FLEET SOLUTIONS to collect my vehicle only to find my vehicle far from complete contrary to the updates that I was receiving which were misleading as they created the false expectation that my car was in its final stages even more so near finished. Now at this stage I had to return the insurance courtesy vehicle to the rental company which I did without fail and my inconvenience. I decided to call SANTAM again as my insurer to inform them of my this mess, which was when my perilous journey from pillar to post began. On the 25/02/2019 I called in requesting to speak to Mduduzi who was designated to me as my go to for the purpose of the courtesy vehicle when I made my initial claim. I was transferred to an empty workspace as he never answered, I left a voice message requesting he get back to me and 4 days later I am still waiting. Now upon realising that Mduduzi might be moonlighting (because he is never at his workspace to answer calls) I requested to speak to any other person relevant to this purpose and was sent again from pillar to post until ultimately I was referred to Haily ( Team Leader allegedly) who since promised to get back to me on the issue. In fact let me tickle you funny bone Hailey requested that I should call Fleet VIP solutions a service provider that they appointed to their panel to demand a courtesy vehicle from them. I immediately dismissed that suggestion with the contempt that it deserved and reprimanded her with reason that I am not a client of FLEET VIP SOLUTIONS but was a client of SANTAM and demanded that my insurer fix this as I truly believe that it is ridiculous for SANTAM to even remotely imply that I should bare the brunt of the inefficiencies of their service providers.

I need some-one to fix in the next 18 hours because truly this has been a sour ordeal for me that has be re-considering my relationship with SANTAM.