Santam never kept the promise to correct overpriced premium due to overstated cover amount

In 2023, i asked Santam do a policy review due to the duplication of extras or options already included in the car, which over stated the cover amount and thus the overstated and overpriced policy instalment. Tasneem was the person dealing with the matter, i submitted the relevant documents to her and after it had been confirmed, the final feedback was that they are busy dealing with the matter and recalculating what the correct premium will be so that i can be paying a reduced premium and probably be refunded accordingly for the months over charged. It is so disappointing that to date, that had not happened and the premium is revised up every year. If this is not attended to, i would have no option but to seek regulatory remedies or consider seeking help from the insurance ombud. It does not need a microscope to see that the duppplication of extras which resulted an overstated amount of cover financially benefitted Santam in that it enabled them to charge a higher premium and the consultant probably got higher commission at my expense as a client, and they are reluctant to correct the situation because refunding me, they feel like they are draining their profits, how ********* and unfair.