Santam never fails to disappoint

Santam never fails to disappoint.

And I quote from an email received 20 Nov:

We are urgently preparing this matter for the Internal Arbitrator and will provide feedback by the latest, before close of business tomorrow.

Regards

Kurt Koopman

Client Care Manager

I counted on my fingers. 20, 21, 22, 23. That's already 2 days since the matter was urgent and I would receive feedback. My email yesterday went unanswered...again. Does Santam ONLY respond to negative reviews on this platform because, gee, they sure don't reply to emails. Not even the CLIENT CARE Manager.