Santam Needs to Sort My Car Out still after a Week

<p>hello Peter, I was involved in an accident on the 12th of May(hit by someone from the back at a red robot) </p> <p>Help 24 A1 Assist was on scene and asked me if I was insured and I told them I was insured by Santam, they called Santam on my behalf and I spoke to a gentleman who took my details and then I told him which vehicle had been hit, he told me I am not allowed to drice the vehicle off the scene and I should let Help 24 A1 Assist tow the vehicle to one of their assessment venues and that I don't need to pay anything since A1 assist works with Santam. </p> <p> </p> <p>He also mentioned that he would SMS me my claim number and till today the 20th of May I have not received it!!! My car has been at the place it was towed to by A1 assist since last week Friday and they want me to pay for that! Of which I am not going to pay a cent. When I call Santam they tell me that they cannot find a recording of the person who called me and that they never authorized towing. Of which isn't making any sense whatsoever. </p> <p> </p> <p>This is below par from Santam. </p>