SANTAM MOTOR VEHICLE COLLISION - CLAIM NO: *** NOT ATTENDED 2 MONTHS LATER

I was involved in a collision, with someone who is covered with Santam. Because I wasn’t at fault I communicated that their insurance (Santam) would be involved in repairing my car. This incident occurred 9 September. Recently I was asked to fill in the paperwork and submit a litany of images as part of the claim process. After a back and forth of many emails, eventually I sent the requested paperwork 26 October. Till date I have not heard from the people who are handling my case namely; ***, and *** and ***. Who seem to either be on leave when I communicate or will send me once off acknowledgements or request paperwork that I need to fill in, thenonwards will not communicate a way forward. I am frustrated and livid with the quality of service and often the lack of communication the accident division was has within themselves. More importantly, is this work ethic a norm for the company? This sure, is a lesson for any future claim whether it is accident related or life cover.