Santam Managers ignore customers emails

Sent emails to Zandile Ndlovu - Litigation Manager after she repudiated a claim on a very subjective basis. Despite sending her 3 reminders politely asking for a response she continued to ignore and not respond.<br> <br> Escalated the complaint to complaints @ santam and received a reply from Client Care Manager Lizinda Hanekom who offered no apology for the lack of response from Zandile, neither an explanation. I rep**** to Lizinda asking for further information but 1 week later still no response.<br> <br> Both Lizinda and Zandile are MANAGERS at Santam - now if managers behave in this manner where they feel they can ignore customer correspondence and not be accountable, then what kind of example does this set for the direct reports under these managers. It's no wonder there are so many complaints about Santam.<br> <br> Santam used to be known as a organisation with good service and customer care. Based on the behaviour of these two managers it is clear the Directors of Santam have no control/influence over their managers neither are their managers held accountable and this is why they ignore customers.<br> <br> I have lost close to a year on my legal case because of Santam and it's ineffectual legal policy