Santam made short work

I was contacted within 24 hours after submitting my claim at my broker, Pretorium Trust. It was for a geyser that has developed an unrepairable leak so we would not have hot water until the geyser is replaced. Santam contacted the service provider tasked with finding the people to replace the geyser, Mr. Plumber, and the latter contacted me the day after I have submitted my claim. Long story made short; the geyser was "up and running" two days after the process kicked off. The geyser is controlled by a GeyserWise and was found to be disfunctional after having been put in service again. The electrician paid me another visit on the next day which was Sunday to see if he could fix the device but it turned out that it should be replaced. I reported this to Santam's co-ordinator for the claim and she did the necessary to have that accepted as part of the same claim. Absolutely impressive service!