Santam Legal Policy is Useless

I have a Santam Legal policy for my business and I've had it for over a year now. It must be one of the most useless policies I could have ever paid for. A TV license has more use than the policy I have. I have been waiting over 2 months for them to decide whether or not they are going to accept my claim or decline it, let alone actually deciding to do something with the legal matter that I've been sitting with whilst they decide what to do.

To make matters worse, there is close to little or no feedback from Santam themselves. The service providers/attorneys that they have appointed to assist me are the ones that provide me with feedback and explain that they cannot do anything until Santam approves the claim.

I thought that the point of such policies was so that you had piece of mind, but I have none of that. Not only do I have to run after the person that I'm having a legal dispute with. Now I also have to chase after Santam to give me feedback on something that I am paying for.

What is the likelihood of Santam being efficient in dealing with the legal issue I have if they cannot even file my claim efficiently?

I wonder if other insurers offering legal policies are any better. Maybe I should a Scorpion policy and attorney to deal with my Santam policy.