Santam leave my wife stranded at dealership

On Friday 10 January 2025 I spoke to Santam advisor in a link call with my wife in order to add her as a co-insured so she have full access to my policy. Also I requested a quote for a new vehicle that my wife has purchased and explained that she will contact Santam in the following week to add the vehicle and remove the other vehicle that we trading in. Today she called Santam to add the vehicle but was refused service as she has not been added as Co insured. I had to call Santam again and took me more than 5 minutes to explain the situation for which I am not to sure whether it was corrected or not. I need to lay a complaint against the person who assisted me on Friday and confirmed that my wife has been added and emailed me the quote and never follow up. I don't need this type of poor service this early in the year please sort your house out.