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Mark R

1 reviews | Active since Mar 2010

06 Apr 2019, 14:32

Santam Laptop Excess *****s?

My laptop was ****** and I'm busy with the claim through my broker. Santam wants to deduct 25% excess. Value of laptop and insured for, is R20 000 so my excess will be R5000. My laptop was specified under all risk. What makes this worse is that Santam is advertising that they will only charge R500 Excess. Check on their website. So Santam, who is trying to ***** my money. Santam or my broker. Please let me know so I can report the guilty person to the police. *****s!!!!!!

0
Replies (5)
Santam
Santam's reply09 Apr 2019, 08:20
Official
Good day Mark,

We note you have also sent your complaint to ***.
This matter has already been allocated to a manager to investigate and assist -- Kurt Hendrikse is dealing with your case and reference to your complaint is 0001MTGJ.

He will provide you with feedback within 2 working days as per turn around time.

Thank you kindly.
Kind regards

Stephan Olivier
Client care media manager

Santam
Santam's reply09 Apr 2019, 08:22
Official
Good day 

Thank you for your post.

This matter is being attended to by Client Care.

The relevant manager will provide you with feedback shortly.

We trust the above to be in order.

Thank you and kind regards

Kurt Koopman
MR
Mark R's update11 Apr 2019, 12:23
Reviewer Update
Ai Santam! 4 days later and still NO ONE has called me. Please Kurt Hendrikse start doing your job. You are giving Santam even a worse rating in my book. Thanks
MR
Mark R's update11 Apr 2019, 19:30
Reviewer Update
Santam has sorted out the Excess and will only take R500. Thanks
Santam
Santam's reply12 Apr 2019, 07:23
Official
Hi Mark,

Thank you for letting us know.

Kind regards
Client care team