SANTAM LACK THE WILLINGNESS TO RESOLVE THIRD PARTY CLAIM

Case no: *** Puleng Mosime(PM) was suppose to finalise the third party claim as the 2YC Seipati Mashaba (SM) instructed her and according to the Compliants Manager Gaironessa Martin , I send an email yesterday to follow up on the process, phoned again today the offices of SM and PM but both channels remains unanswered,

This claim remains unresolved since it was lodge in February 2019 and revisited in December 2019,

What is case of passing the buck and inability of employees to be effective in resolving customer complaints