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sydneympolokeng S

1 reviews | Active since May 2017

14 Dec 2022, 15:48

SANTAM KEEPS PEOPLE ON HOLD FOR 21 MINUTES AND MORE TO AMEND DETAIL ON AN EXISITING POLICY - TRANSFERE TO EXT. THAT ARE NOT ATTENDED TO.

I called to amend a policy - the guy who answered took my personal number put me through a ext. that kept me on hold for over 5 min. I called the same guy answered and says he wants to put me through again and I insisted to a number to call directly - gave me a no. ***its now 19 minutes I am still holding on: BIANCA - just to amend a detail - and the lady actually said for her to change it will take 15 minutes and now holding for 21 minutes. Called again - Unita called and says it was Bianca that left me hanging on for 23 minutes - is this the kind of service people get After Sales at Santam - most appalling . Worst amongst all insurance companies I've worked with and I work with insurance companies the whole day.

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Replies (4)
Santam
Santam's reply14 Dec 2022, 16:11
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
sS
sydneympolokeng S's update14 Dec 2022, 16:32
Reviewer Update
I CALLED AGAIN AND I HAVE A VIDEO WHERE I AM ON HOLD FOR OVER 25 MIN. WHAT IS IT THAT YOU ARE GOING TO TELL ME DIFFERENTLY TO YOUR STANDARD CODE OF CONDUCT AND SERVICE WITH THE 25+ MINUTES TURN AROUND TIME ????
sS
sydneympolokeng S's update14 Dec 2022, 16:34
Reviewer Update
YOU DONT HAVE ANY AFTER SALES SERVICE. ONCE BUSINESS IS CONFIMRED THEN CLIENT MUST PAY 25+MINUTES CALLS JUST TO GET A MERE AMENDMEND ON YOUR POLICIES ... UR SERVICE DELIVERY FOR ME TODAY IS WORSE THAN THAT OF WHAT S.A. PEOPLE ARE TAKEN THROUGH IN SERVICE DELIVERY
Santam
Santam's reply15 Dec 2022, 07:12
Official
Good morning Sydney,

Thank you for your review and comments.
We are really incredibly sorry tp hear about ypur bad service experience.

Please allow us to investigate what transpired here.
May we please request you provide us with your policy number to assist us in tracing your policy?

Also please provide us with the initial number you contacted for assistance?

Thanking you in advance?

Regards
Client care