HP
Hugo P
1 reviews | Active since Aug 2010
26 Mar 2019, 10:37
Santam just dont care
I cancelled my insurance with santam in February 2019, beginning March they still took an instalment which they then had to refund, they assured me that the refund will be made by the 15th of March because they needed to verify that the payment didn't bounce, after numerous phone calls to them and even more excuses I still have not been refunded it is now 25 March, I wonder how many times Santam does this to customers who have cancelled and then use that money to keep on dealing. I think it's highly ********* and they just don't care how it impacts the customer financially. I am extremely disappointed with Santam and I would suggest potential customers look elsewhere for an insurance quote
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Replies (4)0
Replies (4)
Santam's replyOfficial
27 Mar 2019, 08:59Good morning Hugo,
Thank you very much for your post above. We are really sorry to hear about your bad experience and the frustration.
We would like to investigate this matter and would appreciate it if you could provide us with the policy number in question?
We thank you in advance.
Kind regards
Stephan Olivier
Client care media manager
Thank you very much for your post above. We are really sorry to hear about your bad experience and the frustration.
We would like to investigate this matter and would appreciate it if you could provide us with the policy number in question?
We thank you in advance.
Kind regards
Stephan Olivier
Client care media manager
Santam's reply27 Mar 2019, 08:59
Official
Good morning Hugo,
Thank you very much for your post above. We are really sorry to hear about your bad experience and the frustration.
We would like to investigate this matter and would appreciate it if you could provide us with the policy number in question?
We thank you in advance.
Kind regards
Stephan Olivier
Client care media manager
Thank you very much for your post above. We are really sorry to hear about your bad experience and the frustration.
We would like to investigate this matter and would appreciate it if you could provide us with the policy number in question?
We thank you in advance.
Kind regards
Stephan Olivier
Client care media manager
HP
Hugo P's updateReviewer Update
28 Mar 2019, 09:14I have sent an email to your Market Conduct Department with all relevant details. yet no answers. I have spent countless time on a phone with false promises of a refund, but its just the same story, we will look into it, the problem is you have been looking into it for a month and no answers.
the problem here is SANTAM does not really care about the small guy.
Santam does not care that south African citizens are already under immense financial pressure and that when something like this happens it might overdraw a clients bank account.
Santam does not care that I wanted to buy a new car this month and now my bank account reflects negatively because a amount that should not have gone off did go off.
Santam does not care that I am struggling through a month because their incompetence has caused me to have to go through a month without money I budgeted for something else.
All in all it boils down to
SANTAM DOES NOT CARE ABOUT ANYONE ELSE BUT THEMSELVES !!!!!!!
HP
Hugo P's update28 Mar 2019, 09:14
Reviewer Update
I have sent an email to your Market Conduct Department with all relevant details. yet no answers. I have spent countless time on a phone with false promises of a refund, but its just the same story, we will look into it, the problem is you have been looking into it for a month and no answers.
the problem here is SANTAM does not really care about the small guy.
Santam does not care that south African citizens are already under immense financial pressure and that when something like this happens it might overdraw a clients bank account.
Santam does not care that I wanted to buy a new car this month and now my bank account reflects negatively because a amount that should not have gone off did go off.
Santam does not care that I am struggling through a month because their incompetence has caused me to have to go through a month without money I budgeted for something else.
All in all it boils down to
SANTAM DOES NOT CARE ABOUT ANYONE ELSE BUT THEMSELVES !!!!!!!
Santam's replyOfficial
28 Mar 2019, 09:36Hugo,
Thank you for your follow up post above.
We can understand your frustration but as soon as you can provide us with your policy number we can investigate, assist and resolve this for you.
W do not have access to those emails sent and therefore we have requested you provide same to us.
Therefore kindly provide that information so that we can assist you?
Thank you kindly.
Stephan Olivier
Client care media manager
Thank you for your follow up post above.
We can understand your frustration but as soon as you can provide us with your policy number we can investigate, assist and resolve this for you.
W do not have access to those emails sent and therefore we have requested you provide same to us.
Therefore kindly provide that information so that we can assist you?
Thank you kindly.
Stephan Olivier
Client care media manager
Santam's reply28 Mar 2019, 09:36
Official
Hugo,
Thank you for your follow up post above.
We can understand your frustration but as soon as you can provide us with your policy number we can investigate, assist and resolve this for you.
W do not have access to those emails sent and therefore we have requested you provide same to us.
Therefore kindly provide that information so that we can assist you?
Thank you kindly.
Stephan Olivier
Client care media manager
Thank you for your follow up post above.
We can understand your frustration but as soon as you can provide us with your policy number we can investigate, assist and resolve this for you.
W do not have access to those emails sent and therefore we have requested you provide same to us.
Therefore kindly provide that information so that we can assist you?
Thank you kindly.
Stephan Olivier
Client care media manager
Santam's replyOfficial
28 Mar 2019, 09:48Thank you very much.
Santam's reply28 Mar 2019, 09:48
Official
Thank you very much.