Santam just doesn't care, wants money and onus on you to do their jobs

I requested a change of address with Santam on March sometime, around the 20th, get a response requesting me to fill in a form. Filled the form in and have yet to here from them. I have moved and live in an uninsured house now. I have sent emails, no response. Shocking, it seems that I need to spend money and call them to update these details. If this is how they want things, don't offer an online way to update your details.