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Lee B

1 reviews | Active since Oct 2013

23 Apr 2025, 09:53

Santam is the worst, idiotic, inefficient insurance company ever!

My daughter who is insured with Santam us currently needing assistance due to her vehicle breaking down. Santam keeps calling me instead of her (the insured) and the person who needs assistance. I live an hour plus away from my daughter, yet they keep calling me, and not her. I've received 9 text messages relating to her call for assistance, since the morning. This is infuriating since months ago, I advised Santam that I am not under my daughter's policy and her details were all updated accordingly. Several times thereafter, we found that despite cals being recorded whereby their agents confirm the changes, said changes never ever happened. Santam never listens to hear and understand, nor do they respect clients instructions. They simply can never get things right ever. While I will encourage my daughter to seek cover elsewhere, it's infuriating how pathetic a service provider (more aptly, non provider) Santam is. While I type this message, I've just received a 10th text message which ought to be sent to the insured and not to me.... These people are something else!! Is Santam stupid, hard of hearing, disrespectful, disorganized , inefficient, or just a hot mess to deal with? I think they are all of the above. They have now sent me the 11th text message which is an OTP that is needed by their client (I am NOT their client) who needs help, an hour plus away from me. Pathetic insurance company to deal with. 12th text has just come through and I'm certain that their stupidity will continue. Santam get it in your heads that I am not insured with you. Idiots! Learn to keep up by actually following and respecting your clients instructions. Get your darn records right, too.

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Replies (6)
Santam
Santam's reply23 Apr 2025, 09:57
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
LB
Lee B's update23 Apr 2025, 10:03
Reviewer Update
Just received yet another call from someone named Themba who says that he needs to tow my vehicle... I don't own a vehicle!!! While this madness continues, the young lady who actually does need their help, waits compromised, due to Santam's stupidity and inefficiency! The worst insurance company to deal with. My daughter must cease to do business with them pronto!! Dealing with an inefficient insurer who ought to cover and protect us in these sort of scenarios, will only place one at risk!
LB
Lee B's update23 Apr 2025, 10:17
Reviewer Update
Santam what the ..... does #*** have to do with me!!?? I've now received a verification code and I've received the 15th text message while someone out there (your actual client and not me) remains stranded due to a breakdown! Stop wasting time and playing with your client's safety and subsequently risking her life!!! How stupid are you people??? The 16th text msg now received while typing this msg. Your client is probably not receiving ANY correspondence at this rate, yet SHE needs to be kept informed. Your agent called and I TOLD HER THAT I AM NOT THE INSURED OR THE PERSON YOU NEED TO SPEAK TO WHICH WAS CLEARLY OF NO SIGNIFICANCE TO HER SINCE SHE HAS CHOSEN NOT TO REMEDY THE SITUATION.
LB
Lee B's update23 Apr 2025, 10:24
Reviewer Update
Santam your two service has now requested that I send them a pin location. How does that help your compromised client, who is in Johannesburg while I reside in Pretoria?? Does this not confirm that even though I have advised your consultant of her error and Santam's inefficiency, she does not give a damn otherwise she would have rectified the situation by now ?
LB
Lee B's update23 Apr 2025, 10:32
Reviewer Update
The client still waits stranded...a young lady at risk, while Santam has their tow service contact me and wastes time playing stupid! Santam you are not worth anyone's time or business and certainly not worth the risk of any young lady insuring with you. I've received messages and email proof from your client that she updated all her details with you and that you confirmed accordingly, yet you still can't get simple things right.
LB
Lee B's update23 Apr 2025, 10:42
Reviewer Update
This is the UMPTEENTH time that we have been BADLY LET DOWN by Santam so thankfully my daughter will CA CEL her policy. Santam is NOT worth toilet paper, let alone the paper that they write their false promises and/or undertakings on! Santam professes to be something they are not and certainly do NOT provide the service that they boast of.... They are totally incapable of doing so!!!