Santam is the most ********* insurance company
Santam is the most ********* insurance company I’ve ever dealt with! After I submitted a claim for my car, they changed the insured value without notifying me—just to avoid fixing it. Now, my car is deemed unrepairable because the new value exceeds their threshold, leaving me stranded. This is dishonest and completely unacceptable! Beware before insuring with them!
It has been 3 months, and Santam has still not fixed my car or provided a settlement offer! They keep dragging the process, giving me excuses, and leaving me stranded. Avoid Santam at all costs!
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Santam's replyOfficial
03 Feb 2025, 10:57Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply03 Feb 2025, 10:57
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
's updateReviewer Update
10 Feb 2025, 17:12 I appreciate the follow-up, but unfortunately, I have not received any meaningful feedback from Santam.The core issue remains: someone from Santam incorrectly captured my vehicle details, and after my first claim, the company drastically reduced the insured value without justification. Instead of addressing this, the response I received on Hello Peter simply repeated the issue without offering any solution—as if I am unaware of the problem.Meanwhile, my broker has informed me that a different department within Santam is still looking into the matter, yet months have passed with no resolution. Santam continues to delay, and I stand by my view that they are the worst insurance provider I have ever dealt with.
's update10 Feb 2025, 17:12
Reviewer Update
I appreciate the follow-up, but unfortunately, I have not received any meaningful feedback from Santam.The core issue remains: someone from Santam incorrectly captured my vehicle details, and after my first claim, the company drastically reduced the insured value without justification. Instead of addressing this, the response I received on Hello Peter simply repeated the issue without offering any solution—as if I am unaware of the problem.Meanwhile, my broker has informed me that a different department within Santam is still looking into the matter, yet months have passed with no resolution. Santam continues to delay, and I stand by my view that they are the worst insurance provider I have ever dealt with.