Santam is ripping clients off!!

I recently damaged the front bumper on my car(C220d, Mercedes Benz), and claimed from Santam for repairs, they approved the claim but they want to replace my bumper with a generic one instead of one from the Mercedes Benz. If I ask why is that, they are saying my car is out of warranty and is 10years old.

When I joined them I had asked for a reduction on premiums since my car is older but they refused and said my car has many extras and to date I’m still paying R1800 plus on my premiums, which is why I refuse to accept the generic bumper since I’ve been paying so much in insuring my car, I refuse to be ********** by Santam and because that bumper is going to devalue my car.

I asked to be shown on the Policy Schedule where it states that for out of warranty and 10 years older cars they will replace original parts with generic ones, and to date they have not shown but they still insist they can only approve the generic bumper.

Santam is really ripping me off and I refuse!!