KB
Kagiso B
1 reviews | Active since Apr 2013
10 Oct 2019, 09:26
Santam is pathetic
Worst service ever, we are a business and we don't have time for lengthy validations, we are being told a different story every single day about people being appointed to the claim. Absolute ******* service!! claim number ***
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Replies (3)0
Replies (3)
Santam's replyOfficial
10 Oct 2019, 14:35Good afternoon sir,
Thank you for your post above.
Unfortunately with each and every claim their is a process of validation that need to be done before the claim is segmented for an assessor to attend to the assessment of the damage sustained.
We also note a request was sent to Renew-It Autobody Randburg to provide a quotation and pictures.
We will however request the appointed merit adjuster to expedite the process from his side.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your post above.
Unfortunately with each and every claim their is a process of validation that need to be done before the claim is segmented for an assessor to attend to the assessment of the damage sustained.
We also note a request was sent to Renew-It Autobody Randburg to provide a quotation and pictures.
We will however request the appointed merit adjuster to expedite the process from his side.
Kind regards
Stephan Olivier
Client care media manager
Santam's reply10 Oct 2019, 14:35
Official
Good afternoon sir,
Thank you for your post above.
Unfortunately with each and every claim their is a process of validation that need to be done before the claim is segmented for an assessor to attend to the assessment of the damage sustained.
We also note a request was sent to Renew-It Autobody Randburg to provide a quotation and pictures.
We will however request the appointed merit adjuster to expedite the process from his side.
Kind regards
Stephan Olivier
Client care media manager
Thank you for your post above.
Unfortunately with each and every claim their is a process of validation that need to be done before the claim is segmented for an assessor to attend to the assessment of the damage sustained.
We also note a request was sent to Renew-It Autobody Randburg to provide a quotation and pictures.
We will however request the appointed merit adjuster to expedite the process from his side.
Kind regards
Stephan Olivier
Client care media manager
KB
Kagiso B's updateReviewer Update
10 Oct 2019, 15:02Afternoon Stephen, I'll appreciate if this is expedited, like I said this is a business vehicle and we need it fixed. We never used to struggle with commercial claims in the past.
KB
Kagiso B's update10 Oct 2019, 15:02
Reviewer Update
Afternoon Stephen, I'll appreciate if this is expedited, like I said this is a business vehicle and we need it fixed. We never used to struggle with commercial claims in the past.
Santam's replyOfficial
10 Oct 2019, 16:06Duly noted sir
Santam's reply10 Oct 2019, 16:06
Official
Duly noted sir