MM
Matshidiso M
1 reviews | Active since Aug 2011
02 Apr 2019, 10:47
Santam is not responding to requests for excess settlement
About 3 months ago (November 2018) we submitted a claim after a car accident. The party at fault acknowledged and stated that their insurance would cover and all the particulars were exchanged. I have been trying to recover my excess from the other party’s insurance (C ********** // Santam claim number ********** 17) for the past 3 months. My insurer (MiWay) states that Santam is not responding to any of their request for settlement.
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Replies (3)
Santam's replyOfficial
02 Apr 2019, 11:05Good day
Thank you for your post.
Please be advised that we are investigating your complaint and we will respond shortly.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Thank you for your post.
Please be advised that we are investigating your complaint and we will respond shortly.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Santam's reply02 Apr 2019, 11:05
Official
Good day
Thank you for your post.
Please be advised that we are investigating your complaint and we will respond shortly.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Thank you for your post.
Please be advised that we are investigating your complaint and we will respond shortly.
Thank you and kind regards
Kurt Koopman
Client Care Manager
MM
Matshidiso M's updateReviewer Update
23 Apr 2019, 12:48I still haven't received any response from Santam apart from the above automated response.
I reported this a month ago.
MM
Matshidiso M's update23 Apr 2019, 12:48
Reviewer Update
I still haven't received any response from Santam apart from the above automated response.
I reported this a month ago.
MM
Matshidiso M's updateReviewer Update
26 Feb 2020, 17:13I finaly received response and payment from Sanlam.
MM
Matshidiso M's update26 Feb 2020, 17:13
Reviewer Update
I finaly received response and payment from Sanlam.