Santam is becoming a robot that has lost the human touch

The Santam claims handlers and managers do not get back to our numerous queries and phone calls. our client is being harassed by a 3rd party as he cannot get hold of the claims handler Morris Pule, who does not respond to emails or phone calls. Santam is so system driven that they have forgotten about the most important person, being their client. There is a lack of TCF as there is no urgency to return calls or emails. The pathetic service continues. Please can there be an option for 0 stars as 1 star is still too good. I refer to claim number ***