SANTAM IS BAD AND AON DID NOT SUPPORT ME

I HAVE A POLICY WITH AON WHICH IS WITH SANTAM. MY DAUGHTER HIT A POTHOLE ON TUESDAY LAST WEEK AND I HAVE BEEN HAVING ENDLESS ISSUES FINALISING THE CLAIM. THE VEHICLE HAS BEEN REPAIRED BUT THERE IS NO SIGN ABOUT PAYMENT. I AM GOING TO PAY FOR THE REPAIRS TO FACILITATE GETTING THE VEHICLE THIS AFTERNOON. I HAVE HAD IT WITH SANTAM AND AON. THE ASSESSOR WAS ALSO IN NO HURRY TO ASSIST.