Santam is a poor Insurer.

Today, we visited MBR to inspect our vehicle, and we were disheartened by the subpar quality of workmanship we encountered. The issues ranged from noticeable fisheyes and incorrect colour matching to the added frustration of discovering a new dent on the door. Three of us meticulously combed through the car to ensure there were no pre-existing dings on the door, and the person in charge claimed that it had arrived in that condition.

What truly concerns me is the decision by Santam to entrust a company like MBR with our vehicle repairs. MBR has consistently received one-star ratings on platforms such as HelloPeter and Google Reviews. As loyal clients for over three decades, we find it deeply disappointing that we are subjected to such a level of service, especially considering the substantial premiums we pay each month. This is a matter of principle and I cannot, and will not, overlook the way this is handled. Social media is a powerful tool.

I have on many occasions not claimed and paid out of my own pocket for breakages and windscreens because I hate dealing with Santam. It is a shame that loyal, and tax paying citizens are treated in such a manner.

I refuse to accept the car in such a state.