Santam is a joke

Second time I am trying to claim via my home policy. First time I Gave up and eventually called a locksmith who assisted me and gave us directions on what to do next - our electric gate wasn't closing and posed a huge security risk for us. However, Santam dragged their feet. This time around, there is a leak underground in my yard - we its been 7 hours since we lodged the claim - still no plumber or leak detector people from Santam. I definitely need to change insurers - Santam is a joke.