ME
Mark E

1 reviews | Active since Feb 2012

06 Oct 2025, 15:52

Santam insurance what a joke!!!!!

Santam, from their assessors to their front line and back office staff do not know what they are doing! They keep you on a string for six months for claim to be approved and just before this is approved they come up with some bull**** excuse to stand up for their lack of training their staff properly. From the companies they work this to their own staff lie from the word go and promise you the world but lie to make an insured claim non payable, I have everything insured with them and I am now forced to move to another insurer because I cannot be insured by this joke of a company and sit back while they ***** my money for insured benefits which they do not cover. Santam can go ahead and ***** from other people who are not in the know about their shady business practices until the time comes around and then its too late! So let this be a warning to you if you are insured by Santam to move away from them they are not worth the money you pay them and you will get ****** at the time you need them to stand up and cover you!!!!!

0
Replies (3)
Santam
Santam's reply06 Oct 2025, 15:56
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
ME
Mark E's update08 Oct 2025, 10:49
Reviewer Update
My Claim was handled through a broker so i do not have a claim number!!!
ME
Mark E's update08 Oct 2025, 10:55
Reviewer Update
I forgot to mention that santams assessor by the name of Jaime Arenz can tell you when your leak started to the exact day, that type of gift you are born eith because that cant be taught. I have also requested for him to give a report stating dates and times so if my newly built houses leak fell within the NHBRC regulations i can lay a claim against the original contractor, but this question has still not been asnswered???