Santam insurance VERY BAD SERVICE and do not SETTLE CLAIMS

Bad service at Santam car insurance division. Been dealing with them since April 2019 and to date, they are passing the buck and even the Legal team manager Melvin Naidoo does not respond to calls, third time leaving messages for him to call me and he has not returned the call. He was supposed to review the claim ages ago, even on Monday after we spoke on Thursday/Friday last week and by Wednesday (yesterday), no response or even acknowledgement of emails too.

Santam is running away from fixing my vehicle and the case is dragging and I am not letting it go. I will take further legal steps to get this resolved. Very bad insurance company, 6 months going to 7 months to do their jobs, very bad. their claim forms submitted states 60 working days but they have proven it to be not true.

Even authorised SMG to strip my car to look for further damages but nothing has been done since then.

I must however compliment Jabulani Nthoke at Forensic department who is professional and kept me updated on how far he was with investigations, everyone else like Precious etc, just like her line manager Melvin Naidoo are not doing their job.