Santam Insurance useless with accident claim.

Good day,

2 Weeks ago today, I was involved in an accident with a logistics company called Usifast in East London. The driver jumped the robot while trying to turn from the incorrect lane to take a gap when he misjudged and smashed into my front end. I took pics and have all the evidence to prove that I was not in the wrong. It was handed off to Santam and I have been passed on to this person and that, one after another! No one cares that my car is damaged and that I have no indicators or bumper, the car is being used to transport my children to school and is not roadworthy now. Santam is still beating around the bush and is not communicating with me as they should be. Pay me the money out to fix my car, please!