Santam Insurance Snail pace

My father had an accident on 28 February 2018 with another vehicle that drove into him. Unfortunately, the driver of the other motor vehicle did not have insurance. My father reported the accident to the police and Santam. They sent my father to Randfontein panel beaters on the 2nd of March, took photos of the damage etc. and sent it to the assessors at the insurance company (Santam). Since then I spoke to Nicki who phoned me to advise me that she had sent me the documents for the damage as per my request. A week later I followed up by going to Ferox Financial who works with Santam. They started following up with Santam to which they responded that they cannot get hold of anyone including managers to get further information / documents etc. The report was then received after the 19th of March, 3 weeks after the accident took place. Forms were received to sign regarding the buy back of the vehicle as Santam decided they are going to write it off. It has been a week since the forms have been submitted to Santam and still awaiting a response. All in all it has been 5 weeks today without any further progress regarding my claim. Their service lacks that of a known prominent company. I will definitely not do business with them in the near future.